岗位职责： "Executive Floor Trainee is majorly responsible for provide the highest levels of guest service to all Executive Floor guest in daily operations. Also as an ambassador of the Hotel with guests and colleagues, while consistently achieving the most personalized and polished guest service to maximize guest satisfaction and loyalty 行政酒廊实习生负责确保对行政楼层的客人提供最高水准的服务，同时作为酒店的形象大使为客人和同事提供一贯性的个性化服务来最大化客人的满意度和忠诚度。 岗位要求： • Excellent oral and written skills in Mandarin and English 优秀的中英文听说读写能力 • Analytical skills a must combined with creativity and initiative 结合了创造性和主动性的分析能力 • Excellent interpersonal & communication skills. 优秀的人际关系和沟通能力 • Service oriented with an eye for details 以服务为导向的敏锐洞察力 • Good presentation, influencing skills 优秀的表达、影响能力 • Adaptable and flexible and able to embrace and respond to change effectively 适应性强，灵活并能有效地接受和应对变化